PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love this website the clothes are of good standards, delivery is exceptional”

Helpful Report

Posted 5 years ago

Hi Sandra, Loving your positive feedback. Come shop with us again soon. - Shahbaz

Posted 5 years ago

“Fast delivery, cute stuff, great customer service.”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 5 years ago

“This is my 4th time ordering from PLT and I'm completely satisfied with each items I've purchased from them. The sizing is tricky but the avoid things being too big or too small look at the fabric details and size conversion chart if you live in a different country. I'm 5'4 and weigh around 165 and a size us 8 fits me perfect.”

Helpful Report

Posted 5 years ago

Hi Jame, We do try to cater to everyone's needs and recommend checking the size guide to help you choose the best sized item. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“I shop frequently and I love the clothing! Fits perfectly and I love the fact that I don’t see tons of ppl with what I wore daily!”

Helpful Report

Posted 5 years ago

Hi Yolanda, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 5 years ago

“Fast delivery , good quality materials , affordable prices . I love everything about prettylittlething i absolutely recommend”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 5 years ago

“Quick delivery and all wrapped nicely”

Helpful Report

Posted 5 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“They never dissapoint ! This company and Fashion Nova never disappoints... the only thing that I hate is because it is based in the UK and you have to know your exact sizing.”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“I purchased 3 items for my granddaughter as Christmas presents, they look fantastic”

Helpful Report

Posted 5 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“I bought a coat from PLT and I’m absolutely in love with it ❤️”

Helpful Report

Posted 5 years ago

Hey, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“Great delivery, absolutely LOVE the jumpsuits I ordered & received tons of compliments, true to size, nice quality. Will def be ordering again!”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“Great service style and decent prices love the plus size range”

Helpful Report

Posted 5 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“Fab gear, amazing prices, great delivery.”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“Arrived on time and very happy with sizing”

Helpful Report

Posted 5 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 5 years ago

“I love PLT clothing 🥰they have some fast shipping most of the time I get my stuff before the actual date that I expect. Just make sure that you choose your correct size other than that I love it.Especial the sweatpants and bodysuits.”

Helpful Report

Posted 5 years ago

Hey, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Thanks Usman

Posted 5 years ago

“Fab price fab service and great delivery”

Helpful Report

Posted 5 years ago

Hey, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 5 years ago

Hey, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Usman

Posted 5 years ago

“Package got here earlier than expected delivery date, clothing fit well & looked just like the images on the app. Will be ordering again!”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“i brought a coat recently and love it so much, great quality”

Helpful Report

Posted 5 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“I ordered 10 items for cyber Monday and everything fit perfectly! Usually when I shop online I have to send at least 1 item back. Very happy”

Helpful Report

Posted 5 years ago

Hey Gigi, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“My order to USA arrived within a week and had to send a dress back, only cost me $4, and they send me a label to print off. Took to post office next day, and the very next day I got an email saying that PrettyLittle Thing had got my parcel and were expediting my refund! fab service, hence 5 Stars!”

Helpful Report

Posted 5 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“Ordered from prettylittlething many times and have no complaints. Always fast shipping and great items”

Helpful Report

Posted 5 years ago

Hey Lauren, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews