PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This site is amazing .. Shipping was fast”

Helpful Report

Posted 5 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“Fantastic service 👍”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your positive feedback. Have an amazing New Year. Thanks Usman

Posted 5 years ago

“Delivery is always prompt and while the quality may not be first class it is really good considering the price you pay. The easy returns however make this a wonderful experience for me. I'm a size 10 and I have found that the sizes are consistent.”

Helpful Report

Posted 5 years ago

Hey Jaime, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 5 years ago

“Reliable service and good quality clothes. Been using this service for a while now and can’t complain. Definitely recommended”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“I love the items I’ve purchased thus far. All are beautiful and I received them in no time. I love the material of the clothing, they’re strong and not flimsy. I will be buying again for sure.”

Helpful Report

Posted 5 years ago

Hey Vanessa, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“i bought a red wrap dress it is really beautiful i love it!”

Helpful Report

Posted 5 years ago

Hey Kaley, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 5 years ago

“I never had a problem with PLT. Always smooth and easy transaction, delivery time is superb and product quality is awesome.”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 5 years ago

“Amazing service”

Helpful Report

Posted 5 years ago

Hey, Glad we made you a happy customer. Come hit us up again any time. In the meantime, happy shopping! Thanks Usman

Posted 5 years ago

“Every purchase I’ve made I had no problem at all. All the products were amazing and good quality. I love purchasing from PPL and their discounts.”

Helpful Report

Posted 5 years ago

Hey, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Thanks Usman

Posted 5 years ago

“Prices are very good and sizing is very good. Never had a problem with my order .”

Helpful Report

Posted 5 years ago

Hey Olivia, So glad we helped you out. Come hit us up again any time. In the meantime, happy shopping! Thanks Usman

Posted 5 years ago

“Love plt, having been buying off this site for years now. Very fashionable and trendy”

Helpful Report

Posted 5 years ago

Hey, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 5 years ago

“Absolutely made up with the new boots I bought very fast delivery! Always please with pretty little thing”

Helpful Report

Posted 5 years ago

Hey Holly, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 5 years ago

“Pretty little thing is a great way of doing your shopping online reasonably priced great quality and service is fab delivery 🚚 is great and offers and codes really help at this time of year thankyou 😊”

Helpful Report

Posted 5 years ago

Hey Julie, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing New Year. Thanks Usman

Posted 5 years ago

“Very quick and stress free”

Helpful Report

Posted 5 years ago

Hey Karen, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“Cute clothes, awesome sales, amazing customer service. Couldn’t be happier 🥵😍😍”

Helpful Report

Posted 5 years ago

Hey Daniella, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“I ordered during Black Friday. I got the latex pants and latex dress. I wasn't happy with the odor of the clothing, but I hear that's typical for latex material. My order arrived very quickly and my items fit well. Thank you PLT!”

Helpful Report

Posted 5 years ago

Hey Alisha, Glad to hear you loved your haul. There can be a slight smell to latex material. If the smell doesn't wash out, drop our customer service team a message and they'll be happy to help. Thanks Usman

Posted 5 years ago

“Very pleased!”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your positive feedback. Have an amazing new year. Thanks Usman

Posted 5 years ago

“Honestly I’ve use PLT many times and only once has something not worked out for me. My last order(black Friday) arrived earlier than expected and I love every piece. The quality of the clothing is great. I definitely recommend!!!”

Helpful Report

Posted 5 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 5 years ago

“Arrived perfectly on time item was just as pictured, I am happy with the service”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“For the first order it was alright I guess”

Helpful Report

Posted 5 years ago

Hey, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Usman

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews