PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how PrettyLittleThing.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PLT is Life honey! They always have the latest and newest trends with a big variety to choose from. On top of having good promotions and sales because I’m a person who is big on looking for a good deal at an reasonable price. The clothing material is great too. PLT gets 5 stars ⭐️ from me 😍”

Helpful Report

Posted 5 years ago

Hey Cierra, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 5 years ago

“Plt is my favourite 😍very easy to find something you like at an affordable price !”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 5 years ago

“PLT is great, fast standard shipping, good quality clothing. Easy return process. Most clothes run big but I will shop again”

Helpful Report

Posted 5 years ago

Hey, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Thanks Usman

Posted 5 years ago

“The clothes are great quality. I do recommend watching the wash instructions because a tshirt dress I ordered shrunk a tad but, the clothes come just as in the picture. Also, I never have a problem with shipping.”

Helpful Report

Posted 5 years ago

Hey, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Usman

Posted 5 years ago

“The price is amazing for the quality of cloths you get. The deliver is all ways on time and in good condition”

Helpful Report

Posted 5 years ago

Hey, So glad we helped you out. Come hit us up again any time. In the meantime, happy shopping! Thanks Usman

Posted 5 years ago

“worth the money, great material and fast delivery.”

Helpful Report

Posted 5 years ago

Hey, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 5 years ago

“I love all my fits I received and definitely will be purchasing again.”

Helpful Report

Posted 5 years ago

Hey, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 5 years ago

“fantastic”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“I looooove my shoes and they came riiiiiight on time!!! I will be ordering more shoes!”

Helpful Report

Posted 5 years ago

Hey Charlotte, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“The delivery was VERY fast. The issue I had was I asked for sizes 6 & 8 I’m a dress I purchased but got 10 & 12 instead. Although, it ended up working out because the 10 fit but I simply did not like the dress on me. • When it came to returning everything is was quick and easy and I received a refund in no time. That I did appreciate.”

Helpful Report

Posted 5 years ago

Hey, Sorry for the confusion over our sizes. As we're UK based, all our items will be labelled in UK sizes, however, this would be the equivalent to the US size ordered, so if you ordered a US size 6, it would be labelled UK size 10. You can view our size guide here for more info - https://www.prettylittlething.com/size-guide Thanks Usman

Posted 5 years ago

“Not once have I had an issue with PLT so I can’t even comment on customer service, but if I ever had to contact them, I know for sure that any problems would be dealt with.. My orders always arrive on time and come as expected. The prices are fab.. I spend allllll of my time looking/ spending on PLT I love it!!💓💸👗🧥🦄”

Helpful Report

Posted 5 years ago

Hey Megan, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 5 years ago

“Good quality clothes and grate service”

Helpful Report

Posted 5 years ago

Hi, We’re happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 5 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“Brilliant site😊”

Helpful Report

Posted 5 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 5 years ago

Hey, Thanks so much for your positive feedback. Have an amazing New Year. Thanks Usman

Posted 5 years ago

“Great value for money, quick delivery, quick returns. Mostly always true to size. Sometimes the clothing can be a little see through so look at the photos/video closely but I always love the material and colour of the clothes. Great customer service always!”

Helpful Report

Posted 5 years ago

Hi Sophie, Positive feedback is always good to hear. Have an amazing day. Come shop with us again soon. Alex

Posted 5 years ago

“Always fast delivery and the clothes look exactly like they do on the website with such affordable prices”

Helpful Report

Posted 5 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 5 years ago

“First ordering and I’m very please. I ordered about 10 items on 11/29 it arrived 12/13. Very pleased, all the item were true to size. I was skeptical because I used the size matches on the website. I’m very happy will continue to do business.”

Helpful Report

Posted 5 years ago

Hi Dee, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Alex

Posted 5 years ago

“Absolutely love my item of clothing!! So comfortable and so fuzzy!!! Not see through at all and I just love it! Will definitely be purchasing more! Also loved the free gift (I got a shower cap!)”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 5 years ago

“Delivered on time, exactly what I asked, no hassle at all”

Helpful Report

Posted 5 years ago

Hi, Glad we made you a happy customer. Come hit us up again any time. In the meantime, happy shopping! Alex

Posted 5 years ago

“On time, like as advertised, and just all around what I imagined. Thank you! ❤️”

Helpful Report

Posted 5 years ago

Hi Thanks so much for your positive feedback. Have an amazing day and come back again soon. Alex

Posted 5 years ago

“Excellent and quick service. Clothes I bought were great value for money 😊”

Helpful Report

Posted 5 years ago

Hi Jo, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews