PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcels have always been delivered in time, if not earlier. There's always loads of good stuff on sale. Loved every item I've purchased.”

Helpful Report

Posted 6 years ago

Hey, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Thanks Usman

Posted 6 years ago

“Have ordered a few times now. Some Christmas items needed returning and they were returned free of charge and simply done. Clothes seem of good quality and a fair price. And items arrive in decent time. Less than a week but can be sooner.”

Helpful Report

Posted 6 years ago

Hey Becka, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Usman

Posted 6 years ago

“Never had an issue with my orders, love the clothes I have ordered and I signed up for royalty delivery so my things always arrive on time. PLT is my favourite online clothes website 😀”

Helpful Report

Posted 6 years ago

Hey, So glad we helped you out. Come hit us up again any time. In the meantime, happy shopping! Thanks Usman

Posted 6 years ago

“Ich war positiv überrascht! Mein Kleid ist vorzeitig angekommen und in bester Qualität für einen geringen Preis! Habe einen totalen schnapper gemacht und bin zufrieden. Vielen Dank!”

Helpful Report

Posted 6 years ago

Hey Mejreme, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 6 years ago

“Good clothes and good delivery and good sales”

Helpful Report

Posted 6 years ago

Hey, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 6 years ago

“I was really surprise by the quality of the fabrics. I Just fell in love with all my dresses. The first delivery was a bit longer than the second. And the dresses feets me well.”

Helpful Report

Posted 6 years ago

Hey Onisha, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 6 years ago

“Pretty little thing is definitely my go-to online clothes shop, you can get really good quality expensive dresses, or you can get cheap ones that are just as good. Delivery is really fast, prices are good and quality is great. Love it!”

Helpful Report

Posted 6 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“The prices are good as well as easy returns! I live in U.S. so it takes longer and sometimes I forget I ordered anything! So I wish delivery was faster to the U.S.”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 6 years ago

“Everything fit me perfectly I just went by my measurements and wow, I recently lost alot of weight so I was nervous buying a new dress online but it fits me perfectly I love it”

Helpful Report

Posted 6 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 6 years ago

“Best online shopping ever!! Every single thing I ordered fit perfect. Will be returning back to PLT again and again and again!”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your positive feedback. Have an amazing weekend. Thanks Usman

Posted 6 years ago

“I have purchased 3 or 4 packages from PLT over the last few weeks because I am going on a cruise in 2 weeks. Every single thing I ordered fit PERFECT. I am currently in between sizes so some things may not have fit me the way I like, but that was something on my end not on theirs. The bathing suits are super cute and an extremely comfortable and stretchy material, the shoes fit perfect and all of the rompers were 15/10! I was so weary because reviews are everything to me and they had no reviews on the website themselves. Definitely true to size for everything I own, I’m a 6 and loved everything I bought. Will be returning back to PLT again and again and again!”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon and have a great time on your cruise. Thanks Usman

Posted 6 years ago

“Love everything !”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 6 years ago

“I always buy off PLT. I love everything, or if there is ever an issue, refund and returning process is easy and reliable🙏🌹”

Helpful Report

Posted 6 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 6 years ago

“Had a international delivery. Was suprised how fast it came. Top service”

Helpful Report

Posted 6 years ago

Hey Asma, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 6 years ago

“Good style and styles, size 8 sizing very consistent! My go-to”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 6 years ago

“just the best”

Helpful Report

Posted 6 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 6 years ago

“Yes very Thank you”

Helpful Report

Posted 6 years ago

Hey Jade, Thanks so much for your positive feedback. Have an amazing weekend. Thanks Usman

Posted 6 years ago

“Best online shopping ever! It can be a bit hit and miss sometimes but watching the videos can usually help to see what the quality is like. Now and then a size will be off or the quality is not great but it’s so cheap and easy to return. Their returns system is the best ever! Its all done online and you get your money back the day after taking it to the post office. I’m in Australia and it only costs $8, just use the same bag they send it in and tape it up. Simple!”

Helpful Report

Posted 6 years ago

Hey Sarah, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 6 years ago

“One of the best on line retailers I have never had a problem with returns correct sizes I cannot fault them”

Helpful Report

Posted 6 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 6 years ago

“Love pretty little things plus , clothes fit perfectly and great quality”

Helpful Report

Posted 6 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews