PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am happy with my order, the tops and jumper was nice but I have paid for next day delivery for a year, so I ordered my clothes on the Saturday then I had them on the Tuesday, that is not next delivery please get back to me and explain why they didn’t come next. I wasn’t expecting it to come on the Sunday but should have been here Monday not Tuesday.”

Helpful Report

Posted 5 years ago

Hey Harriet, Glad to hear you loved your haul. I've taken a look at your order and can see it was placed over the busy Black Friday period. Over this period the royalty delivery is increased to up to 72 hours. We sent out email reminders to our customers before the increased time frame came into effect but I can appreciate it could have got lost in the sea of emails that get sent out over the period. You can also view more info under the Royalty T&Cs on our delivery page here - https://www.prettylittlething.com/delivery-information The time scale has gone back to normal now, so if you place a new order, the Estimated delivery date at the checkout will show next day if ordered before our cut off times. Thanks Usman

Posted 5 years ago

“Good value for money, fast delivery and good quality. However, I’ve had to send my item back as it doesn’t look how it does on the model.”

Helpful Report

Posted 5 years ago

Hey, Glad to hear the service was on point. I've passed this over feedback to our website teams, so they can make sure the images on site better match the item and reduce the effect of the studio lighting. Thanks Usman

Posted 5 years ago

“Better quality”

Helpful Report

Posted 5 years ago

Hey, Thanks for leaving your feedback and I'm sorry to hear the quality hasn't been living up to expectations. I'll pass this over to our buying teams, so they can continue to work with our suppliers to improve the quality, whilst maintaining our competitive prices. Thanks Usman

Posted 5 years ago

“The price and delivery were amazing However the quality of some of the clothes was awful and is an issue that needs to be sorted out.”

Helpful Report

Posted 5 years ago

Hey, Glad to hear you garms were delivered on time. I've passed over your feedback to our buying teams, so they can continue to work with our suppliers, to improve the quality whilst maintaining our competitive pricing. Any items you don't love, you can return back to us for a refund. Thanks Usman

Posted 5 years ago

“I buy a lot from pretty little thing but I also return a lot! The quality is either great or terrible there is no in between. The delivery is always on time and returns are in a timely matter.”

Helpful Report

Posted 5 years ago

Hey, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“I’ve purchased a couple of things from this company. On the whole, the price is good, the service is good, however the quality of the product is poor. I payed £15 for a dress which is mostly see-through. £8 for a top...again see-through. For the price of the products, I can’t really expect much, however some of the clothing is unwearable as it’s made so cheaply. I’ve had a dress for 2 weeks and have worn it once and the seam is already loose with threads visible. I’m a bit disappointed with the quality of the companies clothes, yet if you are in a budget then go for it. Postage is fast, service is overall good.”

Helpful Report

Posted 5 years ago

Hey, Glad to hear you love our ranges. Sorry to hear the quality isn't living up to expectations. If you ever have any problems with an item, drop our customer service team a message with your order number and a picture of the issue. They'll be more than happy to get it sorted for you. Thanks Usman

Posted 5 years ago

“Love the quality of the clothes and the deals are amazing. However, I have been sent the wrong sized items a few times in the past few weeks. I am heading out on a cruise and do not have time to send them back, get a refund, and get something else. I love the site and how fast they ship considering I live in the states.”

Helpful Report

Posted 5 years ago

Hey, Glad to hear you love our ranges and deals. Sorry to hear you've received the wrong items. We've made our returns process easier, so you can log them via our portal and create a label, which you can return with your local UPS drop off. Thanks Usman

Posted 5 years ago

“I ordered a size 9 in my heels, but I received a size 7. They can’t fit I need a refund. That’s all”

Helpful Report

Posted 5 years ago

Hey, Sorry for the confusion with our shoe sizes. As we're a UK based company, our items are labelled in UK sizes but this would be the equivalent to the size ordered on site. For example, a US size 9 would be labelled UK size 7. If the heels still don't fit, please return them back to us using our returns portal and a refund will be processed back to the original payment method. Thanks Usman

Posted 5 years ago

“good cheap clothes but clothes manufacture isn’t the best. also some things of less quality are more pricy than really good things like it’s confusing”

Helpful Report

Posted 5 years ago

Hey, Glad to hear you love our styles. We try to be as competitively priced as possible, and prices vary depending on the cost to make them. If you have any issues with the quality of our items, you can get in touch with our customer service team to raise the issue or return them back to us for a refund using the returns label on the delivery note. Thanks Usman

Posted 5 years ago

“Sizes are very unrealistic and vary from item to item”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear your haul wasn't on point. I've passed this on to our buying teams to look into the sizing and work with our suppliers to make sure they stick close to our size guide. Whilst we aim to get as close as possible to our size guide for all our sizes, however, this can vary depending on the style and fitting of the item. Thanks Usman

Posted 5 years ago

“I bought four items but only like two of them. The other two seemed a bit low quality. I will try to return them.”

Helpful Report

Posted 5 years ago

Hey there, Sorry to hear that you only liked two of the items. If you need help with returns, just head over to our returns portal at https://usprettylittlething.intelligentreturns.net to set it up. Full details on our returns policy in the USA can be found at https://www.prettylittlething.us/returns-policy. I've sent you a private message in case you need any further help. Thanks, Chris

Posted 5 years ago

Hey, Sorry to hear you didn't love your haul. We work with our suppliers to make sure they stick to our quality control, so we always appreciate your feedback. We'll continue to work with them to make our styles even better. We've recently updated our returns process to make it super easy. You can log your returns and create a returns label via our returns portal here - https://usprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 5 years ago

“J'adore ce site pour le style et les prix peu chers. Mais parfois je trouve les vêtements très beaux sur le site mais un peu déçue par la qualité quand ils sont livrés ou les vêtements sont trop larges pour moi. Je suis mince aussi mais je commande du S sur le site... Les renvois sont payant aussi.. Aussi, je vous conseille de les laver avant de les porter, car les vêtements sont plein de produits chimiques (parfois les vêtements sentent mauvais et sur l'étiquette il est écrit "ne pas mettre près du feu"; risque inflammable...). Enfin je reste fidèle à PLT tout de même I love this site for style and cheap prices. But sometimes I find the clothes very beautiful on the site but a little disappointed by the quality when they are delivered or the clothes are too wide for me. I'm slim too but I order S on the site ... Referrals are also paid .. Also, I advise you to wash them before wearing them, because the clothes are full of chemicals (sometimes the clothes smell bad and on the label it is written "do not put near the fire" flammable risk ...) . Finally I remain faithful to PLT all the sam”

Helpful Report

Posted 5 years ago

Hey, Glad to hear you love our styles and site. I've passed over your feedback about the chemicals on the clothes to our buying and Quality control teams, so they can check the stock and work with our suppliers. The sizing can vary depending on the style and fitting of the clothes but we work really hard with our suppliers to keep as close as possible to our size guide, which can be found here - https://www.prettylittlething.com/size-guide We currently don't offer free returns from all countries, so you would need to pay to return to our UK warehouse or returns centre and once our warehouse log the returns back, a refund will be processed to the original payment method. If there's anything we can help with about an order, you can contact our customer service team 24/7 via our website. Thanks Usman

Posted 5 years ago

“Fast delivery and really good for returns but I always end up sending lots back, usually because it’s see-through or poor quality material.”

Helpful Report

Posted 5 years ago

Hi, Glad to hear you're happy with the delivery/returns service that we have in place and I'm sorry to hear that some of the items you receive are see-through or made poorly. I've sent you a private message in regards to this. - Shahbaz

Posted 5 years ago

“Shipping and delivery was really good, as well as the accuracy of the item and the quality. However, the dress I got was not true to size which was really disappointing because it was really pretty. The live chats aren't very helpful. The return policy could be a lot better and easier.”

Helpful Report

Posted 5 years ago

Hi, Great to hear you're pleased with the shipping service and the quality of the dress you received and understand the sizing of the dress isn't true to size and I will be flagging this up with our quality control team to check the remaining stock for any sizing issues. I'm sorry that you also found the live chat service not helpful and that our returns policy can be improved. I will be looking into both with the teams responsible for these areas of our business as we're constantly learning and improving the service we offer each and every customer to make the whole experience shopping with as seamless as possible. I've sent you an email in regards to this order. - Shahbaz

Posted 5 years ago

“It’s quick delivery , sometimes the quality of the dresses can be a hit or miss because of that you can probably only get one wear out of it”

Helpful Report

Posted 5 years ago

Hi Olivia, Glad to hear you're happy with the delivery service and I'm sorry that you're not happy with the quality of some items. I've sent you a private message in regards to this. - Shahbaz

Posted 5 years ago

“Cute clothes with decent quality, but the return process is a b*tch. Plus, you can’t exchange anything which is absolutely absurd. I bit the bullet and kept my item that didn’t fit because in the end, it’s going to cost me less to get it tailored than to return the item and buy it again in a smaller size.”

Helpful Report

Posted 5 years ago

Hi Alaina, I'm so sorry to hear you're not happy with the returns process. We do have a quick and easy returns portal where you can return your items through by clicking here - https://usprettylittlething.intelligentreturns.net/main/landing Returns cost one flat fee of $4.00 if returning through the portal. For more info on how to return from the USA, click here - https://www.prettylittlething.us/returns-policy At the moment, we're unable to offer exchanges however it is something we're looking into offering our customers in the future. - Shahbaz

Posted 5 years ago

“So I have the royalty delivery which is well worth it if you need clothes ASAP. I always find the sizing aren’t true at all, I wear an 18 but always end up buying at least a 22? De grading as always. The delivery is okay apart from that fact that Hermes are awful and have lost at least 2 parcels I’ve ordered for next day. I feel like the clothes are okay but very expensive compared to brand like boohooo who have an extensive plus size range.”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear the sizing isn't quite right when ordering from us and that you always have to order a size up and that you've also been experiencing delivery issues. I've dropped you a private message so that I can look into this further on our end. - Shahbaz

Posted 5 years ago

“Left a review here a few days ago, really unhappy with my latest order. Admittedly it was harsh but I still stand by the initial review. The sizing is awful, to have a size 8 pair of leggings squeeze my legs together, painfully, and be unable to get them past my bum, was horrible. It honestly left me feeling embarrassed and ashamed. But why? My other leggings, dresses etc in the same size fit like a dream. We're supposed to be promoting body positivity, they use more plus size models, petite models, but their sizes are still smaller than the average high street store? I have leggings from years ago just from one of those stores in a size 6 that I can get into with ease so.. I will say that their customer service team is amazing, they refunded my delivery fee and my discount code. I'm not sure if I'll use it but I'm very appreciative nonetheless.”

Helpful Report

Posted 5 years ago

Hi, I'm so sorry to hear that the leggings don't fit quite right and totally understand how you feel disappointed about this! I recommend checking our size guide to help choose the best sized items before popping them into your basket. You can view our size guide by clicking here - https://www.prettylittlething.com/size-guide I've sent you a private message in regards to this. - Shahbaz

Posted 5 years ago

“Very inconsistent sizing between all size 8 items in my order, had to return them all and I then had difficulty accessing the portal for returns and then when found it was not working. Had to return my items through the parcel connect website itself.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear about your order, we'll pass the feedback on regarding the items and the returns portal so we can get this looked into. Alex

Posted 5 years ago

“My corset was the wrong size”

Helpful Report

Posted 5 years ago

Hi Alanan, Sorry to hear your corset was the wrong size, we want to take a look into this, I'll send you a private message so we can get some order details from you. Alex

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews