PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi! I had ordered a package the weekend before last. I paid for faster shipping and the expected delivery date on the website was yesterday, April 28. The shipment is supposed to be delivered by fedex. Its been over a week and now one day since the expected delivery date. I called fedex and they informed me they have not even received my package to begin the shipping process. I’m very disappointed considering i paid for express shipping and it was supposed to be delivered yesterday. Seeing as how fedex hasn’t even received my package, i assume it’s going to take a lot longer to deliver and i’m not even sure where it is. Very disappointed.”

Helpful Report

Posted 5 years ago

Hey Kayla, Sorry to hear your order hasn't landed with you yet. As it's late, I've refunded the shipping cost back to card and it'll show in the account by the end of May 12th. I've checked the tracking and the order has been delayed on at the courier depot in Stansted. Once the order is loaded onto a plane, the tracking should update further and Fedex will provide an updated estimated delivery date. Thanks Usman

Posted 5 years ago

“I shopped with pretty little thing and order lots of items as it’s my birthday on Friday. I got my delivery on time which was great. Unfortunately when I received my order Most of the items were way to big for me even though I ordered my size. It’s such a shame as I have to send them all back. I was really looking forward to a new wardrobe. Fingers crossed the returns process is smooth!”

Helpful Report

Posted 5 years ago

Hey Ella, Sorry to hear your haul wasn't on point. We don't offer exchanges, so you would need to return them for a refund and order a different size through our website. We aim to stick to our size guide as much as possible, however, it can vary depending on the style and fitting. I'll pass on your feedback to our buying teams, so the work with our suppliers to ensure they stick to our size guides. Thanks Usman

Posted 5 years ago

“Love PLT they have everything for any occasion and is my go too !! Never had any problems with refunds, however a couple of items I’ve bought have came faulty, jewel missing from slides and my cross necklace came bent ! Apart from that really good”

Helpful Report

Posted 5 years ago

Hey, Glad to hear you love our selections and always get your refunds. If you have any issues with an order, you can reach out to our customer service 24/7. Thanks Usman

Posted 5 years ago

“used to love this website but now i rarely order from here as the delivery is shocking. takes 7-8 working days for items to be delivered when they advertise 3-5. i also had another experience where i ordered next day and it never came next day despite ordering it before 11am & i am not in a post code restriction. disappointing”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear your orders have been landed with you late. I've not been able to locate your orders with the deets provided, so I've been unable to look into further further or flag this with our courier. If you have any issues with any future orders, please reach out with your order number and we'll be happy to look into this and flag with the courier and our logistics team, to investigate. Thanks Usman

Posted 5 years ago

“I’m getting super nervous as I just ordered 14 items from you guys and I’m hearing I may not get my items/ on time even. Praying it’s worth all the instagram hype! Cause I absolutely love theses styles!”

Helpful Report

Posted 5 years ago

Hey Taylor, Glad to hear you love our styles. All our orders are shipped on a fully trackable service with leading providers in the destination countries. They're also signed for services, so a signature will be needed to complete delivery. Depending on the delivery method chosen, the order will be held for collection after a delivery attempt at the post office or the couriers depot. I've sent you the tracking info for both your orders via private message. Thanks Usman

Posted 5 years ago

“Customer service is poor I returned some items I did receive confirmation it was received and received a date for my refund. The date has past and still have not received my refund tried to reach out not getting any response”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you've not been able to locate your refund. I've checked this for you and the refund was processed on February 1st, with it being accepted on the 2nd. As the funds are showing as leaving our accounts and confirmed by our payment processor, you would need to contact the bank that was originally charged around January 14th and they'll be able to help you locate the refund. Thanks Usman

Posted 5 years ago

“I liked my purchase until it arrived, I ordered a tracksuit and the top and bottom came in different shades of blue, but apart from that my order was likeable and reasonable.”

Helpful Report

Posted 5 years ago

Hi, Thanks for the feedback and letting us know about this, We'll get this logged with our quality team. I've dropped you a private message to follow up. Alex

Posted 5 years ago

“My item was late and the print wasn't as described.”

Helpful Report

Posted 5 years ago

Hey Ebony, Sorry to hear your threads didn't land with you in time and you didn't love it. I've made our Quality team aware of this, so please return it back to us and they'll be able to investigate further once we log your returns back. They can speak to the supplier and our website teams to make the items are more accurate. Depending on the print, some variance can occur depending on the cut. Thanks Usman

Posted 5 years ago

“The price’s good they generally do a lot of discount on the website so it’s affordable. But you may pay attention to the material it’s not a like what you see on the website and pay attention to the size you might be surprise.”

Helpful Report

Posted 5 years ago

Hey Jeannette, Glad to hear you love our promos and offers. I'll pass on your feedback to our website teams, so they can work to make the images on site more representative. Any items you don't love, can be returned for a refund, in line with our returns policy. Thanks Usman

Posted 5 years ago

“Tops are very small in size. Size 8 is more like a small 6 or a big 4 , no point shopping here if you have big boobs either.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear the sizing wasn't on point. Sizing can vary depending on the style and fitting and bodyshape, however, we try sticking as close as possible to our size guide. Any items you don't love you can return it back to us and a refund will be processed once our warehouse log the returns. Thanks Usman

Posted 5 years ago

“I shop from pretty little thing a lot, it’s hit and miss really some items I get are great and others are nothing like I expected and bad quality... ruin in the wash and I’ve had many items rip but then some are great...”

Helpful Report

Posted 5 years ago

Hey Lauren, Sorry to hear your experience has been hit and miss. We'll pass your feedback over to the relevant teams, so we can look into this with the supplier. Should you have any issues in the future, you can reach out to our customer service team. Thanks Usman

Posted 5 years ago

“It takes TWO weeks to arrive!!! Also don’t trust the photo of the item. I ordered a beautiful blazer dress in a rust color, the color that arrived was pretty but more shiny than presented on the website. The quality of the clothing was nice.”

Helpful Report

Posted 5 years ago

Hey Mona, Orders can take up to 7 business days for deliveries to the USA. It's shipped on a signed for delivery service, so someone would need to be in to accept the order. I'll pass on your feedback to our website teams, so we can work to reduce the impact of studio lighting on items. Thanks Usman

Posted 5 years ago

“Everything is gorgeous but I ordered over 30+ items. Most things fit others were the wrong size. Some things fit way bigger than the picture shows. don’t base your size off the descriptions & size guides.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear the sizing was all over the place. We try to keep to our size guide as much as possible, however, it can vary depending on the style and fitting of the item. Any items you don't love, you can return them back to us, in line with our returns policy. Thanks Usman

Posted 5 years ago

“Most of the items are see through customer service really isn’t helpful”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you didn't love your haul and our customer service team wasn't on point. I'll get your conversation looked into, to see what we can improve on in the future and make the experience better. If you don't want to keep the items, you can return them back to us, using our low cost returns portal here - https://usprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 5 years ago

“I am quiet happy and disappointed with some of the clothes I have ordered with pretty little thing and some of things have been really good but I am not sure if I am going to continue shopping with you but your pieces are great value”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you're not happy with the shopping experience with us. I've not been able to locate your order, so can't see the specifics, however, our customer service team is here 24/7 if you have any issues. We offer free returns from the UK, so you can return any items you don't love at no extra cost for a refund, in line with our returns policy. Thanks Usman

Posted 5 years ago

“First dress was too small. Reordered the dress in the next size which was fine but having trouble returning the first dress. Site says it can’t find my order even when I put in the order number.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you're having some trouble logging the returns. You can log your returns through this link - https://usprettylittlething.intelligentreturns.net/main/step1 You can use your order number and the email address the confirmation email was sent to. I just checked and it worked for me, so it might have been an issue at the time but now it's sorted. Thanks Usman

Posted 5 years ago

“I wear a size 12, but found dress ordered in this size more like an 8. Ordered a larger size, which was damaged(seams ripped on both sides). Received another which finally seems ok. On the plus side, delivery is quick, and returns are easy.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you had so many issues with your order. Definitely not what you expect when you shop with us. I'll pass this over to our Quality Control team so they can check the stock and pass this over to our supplier so we can improve the quality of the items in the future. Thanks Usman

Posted 5 years ago

“The price, delivery website were great however the bikini bottoms I purchased had terrible proportions and needed alterations, costing way more than the item itself.”

Helpful Report

Posted 5 years ago

Hey Maddy, Glad to hear the pricing and delivery was on point. I'll pass on your feedback about the sizing of the bikini to our buying teams, so they can speak to our suppliers to make sure this doesn't happen again. Thanks Usman

Posted 5 years ago

“Lovely dress size 8 but way too small. Next size up also too small. Wasted time waiting then posting back.”

Helpful Report

Posted 5 years ago

Hi, Thanks for your feedback, we'll get this passed over to the relevant team to look into this further. Alex

Posted 5 years ago

“Some things poor quality but others can be great but hit or miss”

Helpful Report

Posted 5 years ago

Hi, Thanks for the feedback if you ever need any future help just hit us up. In the meantime, happy shopping! Alex

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews