PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,354 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,354 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was missing items off of my order so I contacted the customer service team, where 2 separate members of staff told me they had reviewed the packing footage and my order was fully packed and I was lieing about not receiving my items, and I would be reported to their fraud team if I continued. I kept on, and contacted them via another website where a separate member of staff reviewed the footage, and APOLOGISED because my missing items WERE NOT packed into my parcel and the previous members of staff (Lynda and Ryan) had obviously LIED. I’ve been refunded but it just goes to show how far they’re willing to go for a couple of £. Completely dishonest, shady company with the RUDEST lieing Customer Service team on the planet. Except Jack, Jacks cool.”

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Posted 3 years ago

“I contacted them after 2 items were missing from my order and they refuse to refund/ credit/ or send the items. They have sent me 6+ emails fighting with me saying that I am lying about the missing items. I’ve never been so upset with a purchase in my life. Also nothing looks the way it does online. Horrible horrible experience, with the worst customer service I’ve ever experienced.”

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Posted 3 years ago

“Would not even give one star Would not even give one star. Website is terrible, so jumpy. I placed an order and selected next day delivery. Website reverted back itself to standard delivery and customer services cannot change this now. Never heard of any online company not being able to change shipping. Their answer was reorder and return one lot once it arrives with me. Problem is the items are now oos and i will have to pay for two lots of shipping and returns.”

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Posted 3 years ago

“Placed an order expecting delivery by a certain date. Order did not arrive by promised date. Dealing with customer service has been a complete waste of time. From returning the item to getting a refund. It's been going on for 3 months. They're all incompetant monkies.”

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Posted 3 years ago

“i got the package before the date ...... PrettyLittleThing C.u.s.t.o'm'e.r ...s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O PrettyLittleThing C.u.s.t.o'm'e.r ...s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O PrettyLittleThing +1 (8O5) 4IO 5O4Oso im pretty satisfied”

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Posted 3 years ago

“I ordered a a wide leg trousers from pretty little thing it was £30 and they sent me a ‘cheap black top’ from primark! With no paper inside to return it or anything! This is the worst clothing company I have ever seen!!”

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Posted 3 years ago

“Like others have always noted, lots of cheap china made tat”

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Posted 3 years ago

“The worst possible online shopping website. They sell cheap $2 china made products at inflated prices. I purchased a pair of metal heel boots and they turned out to be plastic heels with a metallic wrap. And they want me to return the product to them at my expense. It's not a change of mind. It's the wrong product. In legal terms "deceptive conduct". In layman terms "cheating".”

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Posted 4 years ago

“Ordered items and the bag was delivered open. Items were missing and they didn’t want to refund me. When I sent 4 items back they only refund me £30 when I should have received £65. Customer services are shocking! It’s been over a month now after them telling me I will get my refund and I’ve had no such luck.”

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Posted 4 years ago

“Ordered on Sunday morning and chose next day delivery. Product was delivered today. Wednesday.”

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Posted 4 years ago

“Their clothes are always up to standard very efficient and reliable”

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Posted 4 years ago

“Clothes do not look like they do in the pictures on the website. Colors are completely different in person. Ordered a bright green dress and in person it was dark green.”

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Posted 4 years ago

“Always on time and products as described.”

Helpful Report

Posted 4 years ago

“I ordered a sweater that never arrived and according to the tracking number, it was about 3 weeks passed the expected delivery date when I decided to reach out to PLT. about the issue. After multiple emails going back and forth with customer service, who kept leading me on, asking for more time for the sweater to arrive, after a month a half they (Chloe) finally promised to refund my money and mark it as "lost". A few weeks and more emails sent to them from myself, I was completely IGNORED and never received my refund. I had to call up my credit card company to open a dispute. I am a great customer but after this experience, they can keep their $20 because they lost a very good customer. SO UNPROFESSIONAL”

Helpful Report

Posted 4 years ago

“Made an order last month. Never came on time and I was going on holiday. It apparently came in two packages. One of the packages was returned to plt the other package was left on the front porch, for anyone to see as they walk past. You let your courier leave my stuff outside what do you expect… my stuff will get stolen. Who leaves things outside. They’re not even allowed to do that. If I’m not in they should do 2 other attempts to deliver or it should be sent back to the sender. This is on Hermes own website. They’ve been holding my money for longer than a month refusing to refund me. they told me I had to get a crime reference number. The police told me that they cannot give me a crime reference number because those items were not in my possession therefore it’s not my responsibility. PLT know this because this is in the consumer rights act to ensure the goods are delivered and it’s plts responsibility to report theft and do an investigation. But they just think we’re stupid and they can keep our money. So I’m going to escalate the matter further on resolver plus my bank is involved. And I’ll get my money back. Mind you they still haven’t refunded me for the package that was returned to them.”

Helpful Report

Posted 4 years ago

“Awful. Late deliveries. Can't speak to customer service. Online chat seldom has agents available. When they acknowledge they are late, they can't provide a refund for premium delivery charge. DO NOT BUY FROM THEM”

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Posted 4 years ago

“Placed an order yesterday with Netherlands Express Delivery for €21. This indicated that it would be delivered 30-12 no later than 31-12. I just got an email that my package will not be delivered until Monday 03-01! I immediately called DHL if I could possibly pick it up somewhere and they indicated that the package is still in the UK! What a scammers. Ask the main price for next day delivery and can't fulfill anything!”

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Posted 4 years ago

“My wrong delivery wasn't solve by PLT It was 29th and I received no answer about it!”

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Posted 4 years ago

“Sadly, exact same thing as "Lish" said below. Placed a big order back in November (2021), of 14 items. Only received one item and still waiting on the other 13 items. It's now 21 Dec. I seem to be speaking to different agents and no one is dedicated to my enquiry. I know there are shipping delays. Shipping supplier says they haven't received the actual physical goods from PLT yet!!! What's going on? No resolution and I'd now like a refund too! Maybe they don't have the goods. And that's ok if they could just tell me!”

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Posted 4 years ago

“I placed an order November 23rd with expected delivery of December 3rd. I never received my order & today is December 18th. I reached out to customer service via WhatsApp and it seemed like i was chatting with different agents at the same time. They offered to reorder my items in the same size & color. They send me a new order number. When i checked the order they had the wrong sizes & i have to trying to reach customer service since to have them correct the order but no one is responding. It's been over 12hrs now & the new order says it has shipped even though it's the wrong sizes. I am so disappointed with this company & their customer service. I just need a refund & never ordering from them again.”

Helpful Report

Posted 4 years ago

PrettyLittleThing.com is rated 2.6 based on 2,354 reviews