PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,346 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

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Metrics

2.6

Based on 2,346 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible. Never received a confirmation email with my order. Was charged for the items I ordered and followed up to confirm my order was received and to have the order confirmation email resent- customer service said there is no history of my order and will have to wait 10 days for someone to get back to me. I sent screenshots of the charge on my statement, and yet still could not find my order. Based off this- it is completely unorganized and ridiculous that they do not have a better system.”

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Posted 4 years ago

“Very disappointed this was my second order. The cloth look very different from the pictures they put on the website and the quality is very very poor never buying anything from them again.”

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Posted 4 years ago

“I ordered from hungary, my order is 3 weeks late, and I had to pick it up in the post office (not delivering even I paid for it) and I had to paid HALF PRICE of the total what I ordered just for the customs. they don’t cover your customs even they mentioned it on the website for EU delivery. I am so disappointed as well for the fleas on my clothes, I got bitten just because I am trying my pants to see if it fits, and I felt itchy in sudden, so I decided to wash all my order. And once I wash all my orders I’m shocked to see a lot of black tiny stuff coming off from the sink. Now I’m not sure what to do about it but just stop selling overpriced clothes that’s not qualified to be used by young girls! Paying influencers will not grow ur business if u sell unqualified clothes.”

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Posted 4 years ago

“Annoyed! Ordered 8 items and only received 1, when I contacted them to get it rectified they couldn’t do anything except send it out the same way but no compensation. Be careful!”

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Posted 4 years ago

“I have been waiting a month for my order. The company refuse to issue me a refund.”

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Posted 4 years ago

“Great experience, they even refunded my money back”

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Posted 4 years ago

“Ordered some jeans. I tried them on and noticed a stain in the crotch area. I took them off, looked inside and the crotch area was covered in dried menstrual blood. I am so disgusted. Utter inadequate response when i e-mail the company. In a pandemic hygiene should be of the utmost importance. This is a major health and safety issue. Would love to share the video but it won't let me upload. I'm sure you'll find it on social media”

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Posted 4 years ago

“always ordered my clothes from there, never had a problem (apart from sizing) and never had a delivery issue unless it was due to the weather”

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Posted 4 years ago

“No refunds and fleas”

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Posted 4 years ago

“My products weren’t even delivered they told me they would arrive on the 1st of April but they still haven’t arrived”

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Posted 4 years ago

“Each time I have ordered using next day delivery it has been lost or delayed for 48 hours so no point paying for the higher delivery cost. They didn’t notify me they had lost my order either I had to contact them.”

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Posted 4 years ago

“Disappointing products and services. Won't order from there ever again. Products are (real) poor quality and look nothing like the picture, colours are always a bit different, models' poses hide the real shapes and defaults. Then i found out i had to pay for the return, and also drop the parcel off at a warehouse myself. At least have someone pick it up if i pay. Sooo not worth the hassle, noone has time for that. I'll stick to Namshi, that delivers/picks up not only the next day, but also for free.”

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Posted 4 years ago

“At first, coming from EU, I was unsure of ordering but then I saw an official post on Pretty Little Thing's site that they are responsible for all duties and taxes. After ordering and waiting for items, 4 out of 5 of them that I received arrived completely opposite of the photo. After reaching out to their customer care service, they apologized and promised to return me customs fees (I have sent them the receipt etc.) and send me another dress as a sign of apology. I have waited a whole MONTH for that to happen and after it didn't, I have contacted them again and they started avoiding my questions and gave me nothing in the return as they promised. Worst experience from online shopping ever.”

Helpful Report

Posted 4 years ago

“Clothing is "okay" but sizes come up small. Every order placed on "next day delivery" has arrived late, their idea of "compensation" is to give you a code for free next day delivery on your next order, this code usually expires within a week - forcing you to shop with them again to make use of your "compensation", whether next day delivery is paid for or a "compensation code" it is ALWAYS ATLEAST 2 DAYS LATE. They refuse to give refunds on delivery costs even though they arent providing the delivery service paid for. They take weeks and weeks to process returns and refund returned items. Customer service poor and unproffessional - refused to provide name, num or email for a manager.”

Helpful Report

Posted 4 years ago

“I ordered, they have my money for over a month and I have received NOTHING. I have tried to contact them but there is only a way to email. They do not respond. I tried through the site and was told to go to Twitter....well after 45 minutes and no response on Twitter I think they are a scam! I will contact my credit card company. Beware......they take your money and you get NOTHING!!”

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Posted 4 years ago

“Very disappointed with their customer service - very rude and unprofessional. I have received an item that was full of pilling, and was washed out, clearly used item that just had a new label put back on. Instead of solving this, I received an email with a lesson on how pilling works and that I can get this fixed myself...this is NOT going an extra mile for customers. I will not be ordering from them again!”

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Posted 4 years ago

“I AM ABSOLUTELY SHOCKED AT HOW HORRRIBLE THIS COMPANY IS. I placed an order YESTERDAY on PLT I added my birthday code that they sent me in an email, It did not work. I emailed customer service to see if they would cancel my order, so I could resubmit it with the discount. They told me I could not cancel it and I would have to wait to get the package, ship it back ON MY DIME and ask for a refund. I AM APPALED. I literally placed the order LESS THAN 24 HOURS AGO! SHAME SHAME SHAME ON THIS COMPANY. I want so badly to try and find a way to take them down. this is unacceptable, I am boiling right now. Pretty little thing is a scam site and I will do everything in my power to post bad reviews in every place I can find so no one else will be scammed by this SHAMEFUL company.”

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Posted 4 years ago

“Wow this company really thinks they can get away with the flea infestation?!! Disgusting! I bought a top and my arms were covered in red bites!! Boycott PLT!!”

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Posted 4 years ago

“The fabric is TERRIBLE. Just awful quality. I took out a shirt and it felt like those plastic covers you put on picnic tables. I understand the appeal of fast fashion though, sometimes you have no choice, but don't think that you're going to take a piece out of the bag and you'll be impressed by the craft of it (strings coming out of buttons, sewing askew, etc.)”

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Posted 4 years ago

“Terrible quality material and smelly I shopped once and never again”

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Posted 4 years ago

PrettyLittleThing.com is rated 2.6 based on 2,346 reviews