If I could give PLT 0 stars I would it’s the most disgusting disappointing customer service I’ve ever received in my life. I made a purchase on the 6th of feb 2021 for next day delivery only not to receive the delivery the following day. Contacted PLT by WhatsApp and was told to wait until 8th to receive my item and if item is not received my then they would sort it out which was ok because it’s a gift for the 14th Feb. After not receiving the on the 8th I contact PLT again only not to even be apologised to but to be told that there is nothing they can do and I should wait until the 19th of Feb. I informed them that the product will not be of any interest to me then because of the occasion in which I bought it for and request a refund they denied. I informed them that a contract was made in which when I made the order and they promised next day delivery guaranteed that it was their responsibility to hold up their end of the contract and as they are not able to do so they should refund my money so I could purchase my item else where to avoid disappointing the person in whom I bought it for. They denied and not only did they denied me my own money it was always a didn’t representative responding to the message which is very poor and ridiculous to say the least. I would advise not to order from them as they have poor customer service especially in resolving queries. I was also charged twice foe the same item and requested a refund for the double payment which I am still yet to receive. I informed them that I would be writing a review not surprise that they didn’t care they just sent me their feedback link.Be aware guys as they were always in the news for different reasons but I taught I would give them the benefit of the doubt only to be treated worse than what they were in the news about. Never again will I order from them. And if you see this PLT my order number is Order #: 121-0379666-6154425