I have bought from Pretty Little Thing before and received my items within 4 days, however this time when i bought from them the service was very poor. My account was never updated for the location of my parcel. I had to email customer support to find out where it was, this took two emails for them to respond. I then received my parcel on the seventh day. Three days later my bank account was hacked in the U.K. due to shopping online with PLT and using my card. I suggest if you're going to shop on PLT, DO NOT use your card use PayPal to shop with. Finally don't expect quick customer service because you will not receive it from their end.