The website claims when you use the code: "NEED30" you'll get 30% off your entire order. When I tried to enter the code, it wouldn't work and I had to process my order full price. It’s been 24 hours since I placed my order and the status of my order still shows as “Picking”. The amount of $51.00 USD was deducted from my PayPal, but when it re-directed me back to PrettyLittleThing.com it said my order could not be processed. However, when I log back into my PrettyLittleThing.com account, it shows the order in my “History”. I've emailed their customer service twice and still heard nothing.