Abysmal. In spite of actually having a receipt from this sham of a company confirming the return of 10 of the 11 items my partner ordered, providing them with proof of return via tracking link, and THEIR OWN REFUND EMAILS, they are claiming that all the items were not returned and they refusing to pay the money she is owed. They are withholding £75, and are refusing to engage, to explain why they have sent me confirmation that all 10 items have indeed been returned. I will now approach my bank to try and get some joy that way, before starting litigation proceedings through a small claims court. Given the documentary evidence we have, we will get the money back this way. But nobody wants that hassle. Please do not buy from this company. Read the other reviews, look at their rating. This is the first time I have ever written a review of any sort for a company. And I will seek out every review site I can to warn people off ever throwing away their money by using them. Steer clear.