when i first ordered off PLT my order went through fine and came at the right time. second time, my order took over 3-4 weeks for it arrive. it was my outfit for a concert i was attending, i was so mad had to purchase a whole new outfit. during that process i asked where my item was, only response i got back was "we have refunded your order" when all i asked where my order was not asking for a refund. there was miscommunication from their end saying that they have refunded the shipping order. i had to hassle them to figure out when my order will arrive. it arrive a day AFTER the concert. third time, ordered at the start of October, on the 15th was told my order has been dispatched. i asked where my order is, again was given a refund. My order came to $13.99 AUD incl shipping. My refund is $8.99 ONLY for the item. i informed them, that if theyre going to give me a refund, send back ALL of my money as its on their end that their shipping services suck. because i really need this item, i asked if i could re order the item and they could refund me back my shipping payment for my new order. Now, for some stupid reason the website will not let me process my order through. im so stressed out as its for when i go on holiday in 2 weeks. never shopping there again