I have been trying to get my refund back from PLT for over 2 months now. I keep contacting customer service and I get the same reply every time "sorry to hear that you have not yet received your refund" instead of them actually doing the job. I have still not yet been refunded $70. I have sent them proof of the refunds, canada post tracking numbers of the return, even screenshots of my bank statement and still nothing from them yet. Horrible customer service. If you think of ordering something from PLT think twice because if you don't like the item, goodluck getting your money back. Such a scam. Would not recommend to anyone.