I ordered a pair of trousers from prettylittlething.ie to wear to my Grandad’s 80th Birthday celebration. I paid for next day delivery. Over a week later the parcel has still not been delivered. I have since had to go out and buy something else to wear and Pretty Little Thing are refusing to refund my money to me and are insisting that I must wait until the package arrives and then I can return it for a refund. It seems fairly obvious that the package has been lost by the courier, Fastway, although no one will admit this. I have spent hours at this stage communicating with both the courier company and numerous customer service representatives from Pretty Little Thing and I feel that I am being treated very unfairly.