The company reaaaallly need to get an exchange service especially when their clothes are a size too small. I have used PLT before and the sizes used to be accurate but the last 2 times I’ve ordered they’ve been too small. Last time I got my money back for the delivery on my next order and the man was very helpful. However this time the person on the chat told me it wasn’t possible to get a refund on the delivery charges even though I want to buy the dress again. It’s really annoying because I have now paid £8 in delivery charges and it’s due to poor sizing, as I am an 8s in every shop I use including other online stores like ASOS and missguided so I’m quite disappointed.