I purchased a denim jacket and paid for next day delivery and it had a strong smell of mothballs, hence I could not wear it on the night. I’ve obviously washed it since as I like the jacket however; when I raised this issue to customer service in the hopes of a credit on my account or discount code, the lady told me that as I’d already solved the issue myself, my complaint was invalid. This was regardless of me explaining that other than the smell, the jacket was in a good condition, so of course the sensible thing to do would be to wash it. I often have quality issues with PLT and before this occasion, stopped shopping there for over a year, which I can definitely see myself doing again.