Bought two items, the money was taken out of my PayPal but I never received an invoice. I waited but never heard anything, so I bought one item again as I needed it quickly for a present. When I messaged them about the original order, I suddenly had an invoice emailed to me and said it was on it's way. I never had an email apologising, or even acknowledging what had happened. No check about whether I still wanted them or not as I had ordered again. I have given two stars instead of one, because I'm sure the items themselves will be fine once they get here. Well I hope so as one of them I will now be receiving twice.