Unfortunately, I haven't had the best experience so far. I never usually leave bad reviews but this was my first order with the company and the first delivery made by Hermes was empty. Yes empty. The box was unsealed so I am not surprised it was empty - clearly someone has take my items but to then have the cheek to deliver the box empty and cleared open is a joke! I have logged this issue with the team but have not heard back from anyone. I have another order on its way as part of the first order which is a high value item so I am extremely concerned as to what Hermes will do with this one. I don't think they are reliable delivery source at all but it is very concerning that Prezzy box send orders out that are not sealed properly.