The site was easy to navigate as my dad found a gift he wanted to purchase for his mate. I ordered it However the prezzybox site said there was a problem with the transaction and that it didn't go through. I left it a couple of hours and when no confirmation came through I purchased another one off of Etsy for less money and it was personalised. I then get an email from Hermes to say my parcel is out for delivery, I checked my junk and there was the email from prezzybox. Unfortunately Hermes left the parcel on my doorstep in broad daylight for all to see whilst I was at work. Thankfully one of my neighbours spotted it and took it in for me before someone else did. We now have two bar signs one from prezzybox for £20 and a personalised one from Etsy for £15. I'm sure overall this is a good site it's just unfortunate that the site said there was a problem, I then found a better product for cheaper elsewhere and your choice in courier isn't great. The item was delivered quickly though.