Going to explain what happened as it was handled alright but I think it's worth sharing; I ordered my delivery to arrive for next day before 12pm, I have the DPD delivery app and it said the parcel was not on its way the morning it was due. I called up Prezzybox and got through to a lady who couldn't seem to work out why it hadn't been processed, as she said the parcel had been given to DPD. She refunded me on the next day delivery. I then called up DPD, who told me they had only received my data and not the parcel. I then had to call up Prezzybox again to see what was going on. I got through to a different lady who said she could see that I'd been refunded the delivery fee, but couldn't work out why my parcel wasn't on it's way, so she offered to either refund me and cancel the order, or resend the order out, I chose to just keep the order and not make any changes as that would mean the parcel would probably arrive the next day. Of course, I wasn't in that day, and had ordered the delivery in the first place for the only time I was available, so I missed this delivery. It's been a mad hassle of trying to get any housemate to be in for me and I still haven't received the parcel because of this. In calling up DPD to reorganize things, I explained this entire story, and they actually told me that they haven't had the service of "next day delivery before 12pm" option available since November! They said a few people have had this issue and they have informed all of their clientele, who should have then removed the option from their site. I find it pretty bad that this advice has to come from a customer's discovery, but there we are, aside from that, the customer service from Prezzybox was good and as professional as it could have been which is appreciated amongst the excess stress of the other delivery issues.