The items I ordered were of good quality and arrived very promptly as I had paid for fast delivery. What was unfortunate was the outer packaging on one of the gifts for my wife's birthday was damaged (great big hole in the plastic box). This didn't affect the contents of the present and we are not ones to moan about something so trivial. We obviously understood it had been damaged in transit, just hope it doesn't happen to someone else's stuff of more value. Will probably return to prezzybox as they do offer some nice and fun things. Might just be wary of what I order next time to avoid disappointment.