I ordered my gift over 2 weeks ago, never received it despite persistent messaging to the company! I left a review and finally someone contacted me after that i heard nothing! I was told a letter was posted through my letter box, it was not! I was in all week and basically accused of lying after telling them I had not received it! I don't appreciate paying that amount of money, not getting the gift and not being refunded! It ruined a birthday present for my other half! I will not be shopping with this company again and I will not recommend them to anyone! I have contact them a couple of time since with no avail amount a refund!