Ordered an item for my first anniversary on the 20th September, anniversary was on the 27th. 48 hours dispatch. Anniversary came and went. Tried to call customer services but either too busy or closed. Tried Twitter and made better progress. Now the 30th September and still no item. Been told it was sent but delivery man may not have left a card. Checked with post office and no deliveries waiting collection. Maybe they are doing all they can but it's taking a bloody long time. Could be a one off as I haven't checked any other reviews but they sent me the link today 30th September to post a review and as off today the service has been very poor as I haven't got my present!!!!!