I have had major problems with my order. The site was fine, the order processed very quickly, but when the package was delivered it was very flimsily packed and both the boxes inside were crushed to the point of being useless as gifts. I immediately contacted the company and filled in the returns form. It has a facility for sending a single photo / file so I took a picture and explained what had happened. The response was very quick and a replacement was sent. This time the flimsy packing was supplemented with some air-filled pouches and one of the items was fine. The other again had damaged packaging making it unsuitable as a present. I am currently waiting for the second replacement to be sent. Despite the actions taken to remedy the situation I cannot say that the experience has been a satisfactory one and I would not consider buying from the site again.