I was, mostly, pleased with the service and items purchased from Prezzybox. I did buy an experience voucher, however, that I had to obtain a refund on. The reason the refundxwas necessary is that the website did not list the date restictions included on the voucher. Customer service insisted they were unable to includexthis information in the listing saying it was only available from the activation website, which you cant get until the purchase has been made. Other websites, however, list all the information freely. I would, therefore, avoid purchases of this kind. There were no problems with my other purchases