I had ordered a personalized book as a Christening gift. There was no tracking information given on arrival making me panic about its arrival in time. It was late. It arrived with the incorrect cover to the story inside. I contacted your company and while the person i was dealing with was pleasant, I didn't feel it was given the appropriate amount of consideration. There was no further information provided as to how this happened, just another dispatch note saying another had been sent out. I don't feel as though the service was what I would have expected from the company and would hesitate in using them again in the future.