Qualified for 10% discount on two items. First item arrived and was great. Heard nothing. Contacted a week after order to chase by email. They said had advised me that 2nd item was no longer available and had sent refund. No email or refund materialised. Chased again and mentioned had checked with PayPal, also gave details of acceptable replacement instead, as feel this should have been offered. Refunded original price of 2nd item, charging full price and p&p for 1st. This equated to me paying over 25% more for the single item received. Cannot recommend, though gift received was great. Would use another agent in future and ALWAYS cover myself using PayPal if possible.