First of all i was unable to personalise the object, kept thinking i must have to put the details in on the next page but even after completing the purchase nothing came up. Had to wait from friday evening to monday morning to cancel that order. They fixed the website and i reordered perfectly but then decided there was a nice jewellery making set for my great niece, added it to my basket, checked out, then found out a few days later that i had been charged £3.95 delivery for the jewellery set as it came from an outside supplier. To top it all it tracked at the wrong amount at Quidco. Grrr