I ordered a personalised mug for secret Santa, The delivery date was between the 12th - 17th of December, so when it got to the 14th i inquired as to where in the process my mug was as i hadn't had any contact about it. All i got in response was a unhelpful email back telling me the dispatch and delivery times and saying it was 'unlikely' to be delivered in time. I responded to this and got no reply. I then had to send another separate email asking again if it was likely to be shipped anytime soon, I then got a much more helpful response, and my item was shipped that day which was great. However when it arrived the writing did not match what I had typed in, I even checked it against my order confirmation just to be sure. So I would not recommend this site & will not be using in the future.