I paid for next day delivery on a Monday for a Secret Santa at work needed by Thursday. I still hadn't received the product by Thursday and had to go and buy something else at the last minute. I still haven't received my item although it was apparently delivered to a neighbour on the Friday! Regardless of whether it was delivered or not, having paid for the next day delivery and having not received anything for a week, I'd expect a refund to be quickly issued. Having requested a refund, I still haven't received anything in my PayPal account. This was the first and last time I'll use you, very disappointed.