Very disappointed with the customer service I have received from prezzybox. I ordered my 2 year old nephew the personalised pepper pig book for Christmas which included a personal message from me. When I recieved my order there were 2 spelling mistakes within my personal message and my surname had not been spelt correctly on the packaging. When I emailed prezzybox to advise of this and request another book I was told they would not replace my book free of charge and instead told me I would have to pay for the product again plus delivery. With Christmas being less than a week away to me this was not an acceptable resolution, but prezzybox have refused to help me in anyway. I would not recommend ordering anything from this website, nor will I be using their services again.