Product itself was fine but the delivery was shocking. I was in all day waiting for it and my doorbell never rang, then later went out to find a note in the hall left by Hermes saying only "garden". I found my parcel in the garden, not sealed, just inside two cardboard boxes. It had been raining and luckily it hadn't rained heavier as the boxes were wet and any more rain would have destroyed the manufacturer's box the item was in. The only way the delivery person could have got it here was to fling it over the six foot garden wall. The item was made of porcelain and they were really lucky it was extremely well protected in polystyrene inside the manufacturer's packaging, otherwise it would have been destroyed. The packaging was awful and not secured with tape or anything, and the delivery slip with all my personal details was easily accessible to anyone. Also, this isn't the first negative experience I've had with Hermes, and I avoid companies once I know they use Hermes for delivery. As such I won't be ordering from Prezzybox again.