I ordered my item on the 16th of December with next day delivery, it's now the 31st and I still have not recieved my item. I have enailed customer service many times and they have been most unhelpful!! My tracking information wouldn't work so when I asked for help I got told to bring it up with the delivery company. I was happy to do that but without tracking information it was pretty impossible. I have requested a refund also, and was told I had to return the item to get a refund. Again I was happy to do this, but without my item how could I do this?! Overall your service has been shocking and because of this I had to go out and buy another Christmas gift. I will never ever use Prezzybox again and I will never recommend your website for anything but a complete shambles.