After paying more for express delivery, I was disappointed to find it made no difference on how quickly my parcel would arrive. My parcel was intended to be part of a Christmas present which was then incomplete because of the incompetency of your company. When my parcel did finally arrive, many days late, I was absolutely horrified to find that the salt and pepper shakers I ordered are missing a part - meaning they are utterly useless. And the ceramic note pad is broken in two. Imagine for a second my utter rage at first not having received my parcel in time and for it then to be broken and incomplete. On the many times I have tried to contact your company regarding this I have had no response. Do I expect to get one from this review? No. There shall be further emails to detail my disgust at your company's lack of customer care. Thank you for ruining a present, a broken present and an incomplete present. You outdid yourself this time.