Well there was a couple of issues; first, my order was processed in spite of the fact that there was no delivery outside of the UK during the period in which I placed my order. Secondly, after I placed the order a couple of days later I received a mail explaining the mailing outside of the UK difficulty. From the header on the email I received in relation to the postage issue, it was difficult to distinguish the seriousness of the mail. However, I did read the email and discover the nature of the problem at hand. Thirdly, I responded to the email with a UK address as requested by your customer service department and did not receive a prompt and explanatory email, the response I received was automatic and merely highlighted the fact that my email reply had been received. Finally, there was no other reply from your customer service department to inform me of the status of the purchase. This was an unfortunate last minute Christmas shopping experience which proved rather troublesome and I would expect more from such a reputable company. All the best, Joseph McGovern