I ordered 4 presents of which 2 were for my wife, I ordered them in good time for Christmas however, 3 did turn up on time. The final item was due no later than 21st, by the 22nd I had to ring you to ask where the item was on its travels only to be informed it would not now arrive untill after Christmas which would give me a headache as the item was coming to my works address. I asked your employee if the item could be directed to my home address, she said she would confirm this back to me as she was nor sure. She did come back later but with bad news, the item was no longer available. Why was I not contacted and informed of the situation, it left me hardly any time to shop for a new present which was very infurrinating before christmas. As I had to work right up to 24th shopping was out of the question so I had to inform my wife that she could has her present after Christmas which did not go down well, thank you.