I have order 2 products at the beginning of december for Cristmas gifts. One of them came during the time you have said it will be delivered (17-21/12/15), but the second one.. it looks like you forgot about it. I was trying to call you few days but it's impossible to reach the line. I also sent you messages. After 14 days someone has found time to reply, asking me if still want my product or if I prefer refund. It's ridicuolus. every company which respect customer would offer this product for free - I mean sending a product and giving refund (MORE if the product is personalised frame with date 24.12.2015 !!!). I'm really disappointed.