Very disappointing first time experience with prezzybox. Brought the eye zone massage mask for a gift for my girlfriend as she suffers with migraines and other reviews seemed all good and well. First of all the mask didn't fit at all and was slightly painful for my girlfriend to use. Secondly, the customer service was terrible! Upon making initial contact with prezzybox, I then went on to ask them for a full refund along with prepaid postage, as if the product doesn't fit and causes pain it is in my eyes a 'design fault', therefore prezzybox should be the ones to compensate for this. My message was completely ignored, so I sent the item back anyway, got the refund for the product but not for the postage. Unlikely I will be using the service again!