Purchased an engraved item, the engraving was actually only three-quarters finished which was embarrassing as it was a Fathers day gift, so still yet to give him something as awaiting replacement. No quality assurance on their products clearly. Emailed and never got a response, had to email again and received a rude 'We've received your email' but then nothing ever again. I had to resort to Facebook messenger, however they claimed they have no email from me. I had to screenshot the email they replied to prove they had, was then they said they would send a replacement out. Received no confirmation of a replacement being sent or yet received it, so I'm assuming they just said it to keep me happy. Got an impression this company isn't as big as it claims to be and just selling cheap knock-off straight from a supplier/distributer. Won't be shopping again, especially for engravings! haha