I was initially told that my order was going to be 2-3 days and it ended up being 7. I asked the customer service team when my parcel was going to arrive and he gave me a rough estimate date of arrival, which wasn't particularly helpful. I ordered the bespoke jigsaw puzzle, and while it came in great condition, I was slightly dissapointed that it did not come with a picture inside the box of the map area that was used to create the puzzle. I'm not sure how you are meant to complete it when you haven't got any frame of reference to put the pieces back together!