Only used prezzy box once and it will be my last. I ordered a gift for a 50th birthday gift. This was ordered on the 09th July. The expected delivery date was at the latest 18th July. Contacted CS on the 20th July asking as to where my order is and explaining that the gift I got was for a birthday present that was supposed to be given on the 19th. Was told they can't track my order and that maybe the postman has forgot to leave a card and it could be at the sorting office. Then asked if I could go check to ensure it ain't there..the cheek. However after there email I then get a tracking conformation stating my item has been shipped on the 20th June. So seems like the item was never shipped in the first place. Basically if you want a personal gift to be delivered on time I would highly recommend you don't use prezzy box. Still waiting for my order as I wrote this and when it arrives it is going to cost me more money to forward the gift on now.