I ordered the gift online and there was no issue. When the present didn't arrive (there was a 3 day window given) from Royal Mail, I called Prezzybox. I couldn't track this particular item. I was advised that neither could Prezzybox as it came via a supplier, so they would need to follow up with the supplier direct. I was then advised the supplier had sent it 2 day Royal Mail delivery and I was somehow made to feel like it was my fault that it hadn't arrived which wasn't appreciated. Then I was advised that sometimes these gifts get left at the sorting office and could I go to the sorting office to see if this was the case. I had a couple of issues with this. Firstly I didn't see why I should be the one to go and see if it was there and secondly , if I did go I would not have had a tracking or delivery number anyway. After I complained about this, I was offered a replacement, which same in a couple of days to my work and was signed for. The gift was OK. My advice to anyone thinking of purchasing from Prezzybox is , if you have a deadline (this present was for my wife's birthday from my children) be aware that they have limited control over their supply chain (no tracking number, didn't seem to be able to tell me what was going on for a while) so any order would be at your own risk. Also if something isn't forthcoming in the time allocated be slightly more direct than I was in correspondence initially to get a swift resolution.