Seeing as this is a website purely aimed at those wanting to SEND A PRESENT, it is terrible that you cannot write a message to the recipient. When calling the company to query this, the fact that they actually thought it was OK to say 'but they get a delivery note with your name on it' shows just how unprofessional they are. How is a delivery note a suitable substitute for Happy Birthday?!?! I don't think they have sent presents before judging by that response. Due to my dissatisfaction they advisor offered a £5 off voucher code - which didn't work! And asked me to email a Richard with my gift message, promising this would be added with the gift (which I really needed as the present was from myself and other friends!) - but unsurprisingly they did not action this promise either! On the plus side, the present arrived with my friend in good time.