I ordered the following product for my best friends 40th birthday and was hoping to have it so I could give it to her on the 1st Oct and now today is the 10th Oct and I am still waiting for the product!!! Very Poor Service Order Invoice Order Number: 101368974 Invoice Date: 19/09/2016 20:25:00 Billing Details: Steven Ratan Singh 12 Park Road Kirkham Preston Lancashire GB PR4 2BJ Delivery Details: Steven Singh 24 Low Moor Road Blackpool Lancashire GB FY2 0PG Delivery 1 - These gifts are shipped directly from an external supplier: Product Quantity Price Personalised Cupcake Tea Cup & Saucer Recipient's name: Vivien Westwood Message line 1: Happy 40th Birthday Message line 2: Lots of Love Steve 1 £12.95 Dispatch Method 3-5 Days (estimated arrival:26/09 - 29/09) Order Total: £16.90 Payment Details: Subtotal (excl VAT): £14.09 VAT Amount: £2.81 Voucher Payment: £0.00 Delivery £3.95 Total Payment: £16.90