I wasn't able to track my order with tracking information provided in an E-mail. I had two different orders that were sent as Christmas presents and when I sent a message to prezzybox asking to inform me if my orders were delivered I was told that they were dispatched ( which I already knew as I received an E-mail about the dispatch). I replied again asking to tell me if the orders were delivered and got no reply. Its been 3 days now. Seemed like a great online shop to buy resents for friends and family in the UK, but tracking is unreliable as well as costumer service , so you don't really know what is happening after you pay and for that reason will not be using this site again.