Ordered 2 items at the same time, paid for at the same time so i would expect the items would be delivered at the same time and in the same box. I was emailed with delivery info tracking etc which is great. Only 1 item was delivered , thought it was odd. Checked tracking again,said other item was picked at the same time,yet was still waiting shipment......!!! I just think poor work, yes mistakes happen,human error i understand all of that, yet i was not informed if there was a delay or issue. I did get a refund which is fine,but i would of rather the gift came as was a present! I defiantly wont be using prezzy box again and neither would i recommend it. Its not hard to inform someone of an item that they have paid for and technically own. congratulations on the cock up!!! and please DO NOT reply with any apology.