I ordered an e-voucher that stated on the website it would be delivered on the Friday, brilliant as I wanted o use it on the Saturday. I had a confirmation on Friday afternoon that it was "dispatched", great its an e-voucher so it will arrive in a few minutes/hours...definitely Friday so I could use it the next day. It did not arrive on Friday. I sent two emails, one on Saturday and one on Monday when it still hadn't arrived, I also left a voicemail on Saturday. The voucher eventually turned up on Tuesday, 4 days after the website stated it would arrive, I did not even get as much as an apology or explanation for the delay. I expect better service and honestly its not good enough.