No option to add a personal message, not even a to/from tag, though this was never made clear at any point during my search and purchase. Considering this is a site for gifts online i found this very disappointing. My billing address details were changed after purchase to the delivery address which was different, and when I queried this I was given a reply which is completely incorrect as I have used PayPal many times to buy and send parcels to family and this has never happened before. The gifts, when delivered had a huge stock code sticker on one of the plastic boxes which took a long time and a lot of effort to remove before they could be given. Lastly the response to my concern/complaint did not help or reassure me in any way. Overall a very disappointing experience.