Paid for next day delivery, didn't arrive next day. Website guarantees it by next day, so I contacted 'Claudia' at their (apparently award-winning) customer service and asked what was happening, she said 'Worst case it will be tomorrow :( '. Now I'm not a 12-year-old girl, so frowny face doesn't really cut it for me, a simple 'sorry, the courier has been delayed' would have done, but won't be ordering from them again. Annoyed with the missed delivery date and no offer to rectify their broken guarantee of next day service
7 years ago
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